PRIVACY POLICY

Effective Date: September 29, 2026

At NovaLayerHub.online, operated by RETAIL MARKETING GROUP, INC., we respect the importance of personal information and take reasonable steps to handle customer information responsibly.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used, when it may be shared, and the choices that may be available to you.

By using NovaLayerHub.online, placing an order, communicating with us, or otherwise interacting with our services, you acknowledge the practices described in this Privacy Policy, subject to any rights provided by applicable law.

1. Information We May Collect

Depending on how you interact with our website, we may collect information such as:

Contact Information

This may include:

• Full name;

• Billing address;

• Shipping address;

• Email address;

• Telephone number;

• Customer-service correspondence; and

• Other information voluntarily provided by you.

Order Information

When you purchase products, we may receive information necessary to process and fulfill the transaction, including:

• Products ordered;

• Order number;

• Quantity;

• Order value;

• Shipping information;

• Billing information;

• Transaction status; and

• Return or refund information.

Payment Information

Payment information may be processed through third-party payment providers.

We generally do not need to directly store complete payment-card credentials when the payment processor handles the transaction. Payment providers may independently collect and process payment information according to their own privacy policies and security procedures.

Technical Information

When you browse our website, certain technical information may automatically be collected, such as:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Approximate geographic information derived from technical data;

• Referring pages;

• Pages viewed;

• Website interactions;

• Session information;

• Date and time of access; and

• Diagnostic or security information.

2. How We Use Information

We may use collected information to:

• Process and fulfill orders;

• Deliver merchandise;

• Communicate about purchases;

• Respond to customer inquiries;

• Process returns, refunds, and exchanges;

• Prevent fraudulent transactions;

• Protect website security;

• Maintain and improve website functionality;

• Understand customer interaction with our website;

• Troubleshoot technical problems;

• Maintain business and transaction records;

• Comply with applicable legal obligations; and

• Provide promotional communications where permitted and appropriate.

We seek to collect and use information for legitimate business purposes and in a manner consistent with applicable law.

3. Cookies and Similar Technologies

NovaLayerHub.online may use cookies, pixels, tags, local storage, analytics technologies, or similar tools.

These technologies may help us:

• Keep the website functioning;

• Remember certain preferences;

• Maintain shopping-cart functionality;

• Understand website traffic;

• Improve navigation;

• Detect suspicious activity; and

• Evaluate the effectiveness of website content.

You may be able to adjust cookie settings through your browser or device. Disabling certain cookies may affect the functionality of portions of the website.

4. Service Providers

We may share information with carefully selected third-party service providers when reasonably necessary to operate the store.

These providers may assist with:

• Website hosting;

• Payment processing;

• Order fulfillment;

• Shipping;

• Customer support;

• Fraud prevention;

• Analytics;

• Email delivery;

• Information technology; and

• Website security.

Service providers generally receive only information reasonably necessary to perform the services for which they have been engaged.

5. Business Transactions

If RETAIL MARKETING GROUP, INC. undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information maintained in connection with the business may be transferred as part of that transaction, subject to applicable legal requirements.

6. Legal and Safety Disclosures

We may disclose information where reasonably necessary to:

• Comply with applicable law;

• Respond to valid legal process;

• Protect the rights, property, or safety of our company, customers, or others;

• Investigate suspected fraud or abuse;

• Enforce our terms and policies; or

• Protect the security and integrity of our systems.

7. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no online transmission or storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions, including using secure devices, protecting account credentials, and avoiding the transmission of unnecessary sensitive information through ordinary email.

8. Children's Privacy

NovaLayerHub.online is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in violation of applicable children's privacy laws.

If a parent or legal guardian believes that a child has provided personal information in circumstances where collection was not appropriate, please contact us so that the matter can be reviewed.

9. Third-Party Websites

Our website may contain links or integrations that lead to third-party websites or services.

A third-party website operates under its own policies. NovaLayerHub.online is not responsible for the privacy practices, security practices, or content of independent third-party websites.

We encourage customers to review the privacy policies of third-party services before providing personal information.

10. Data Retention

We may retain information for as long as reasonably necessary for legitimate business purposes, including:

• Completing transactions;

• Maintaining accounting records;

• Handling disputes;

• Preventing fraud;

• Complying with legal obligations;

• Enforcing agreements; and

• Maintaining appropriate business records.

Retention periods may vary depending on the nature and purpose of the information.

11. Your Privacy Choices

Depending on applicable law, you may have rights concerning certain personal information, including rights to request access, correction, deletion, or information regarding processing.

Requests may be submitted using the contact information provided below.

We may need to verify your identity before completing certain requests.

12. Marketing Communications

Where permitted by law, we may send transactional or promotional communications.

Transactional messages may include order confirmations, shipping updates, refund notices, and customer-service communications.

Promotional communications may be stopped by using the unsubscribe mechanism included in the applicable communication or by contacting us.

Florida law contains provisions addressing commercial electronic mail and prohibits certain deceptive or falsified practices involving commercial email.

13. Changes to This Privacy Policy

We may periodically update this Privacy Policy.

When material changes are made, we may update the effective date and, where appropriate, provide additional notice.

14. Contact Us

Privacy-related questions or requests may be directed to:

RETAIL MARKETING GROUP, INC.
Attn: CHRISTOPHER ALLEN BOWLES
673 Malta Court NE, #203
Saint Petersburg, FL 33703
United States

Email: [email protected]