Shipping policy

Shipping Policy

Thank you for visiting and shopping at https://g0fm5g-n6.myshopify.com/, operated by The Trustee for QW FAMILY SUPER FUND.

Because our product lineup includes delicate items such as cute glass cups, cartoon dinner plates, and insulated tumblers, we take extra care in packaging every order to ensure your items arrive safely and securely.

Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

Standard Processing: All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
High Volume Period: During sales, holidays, or promotional events, order processing times may take slightly longer. We appreciate your patience.
Confirmation: You will receive a notification email with tracking information as soon as your order has been dispatched.

2. Fragile Packaging Notice

Products such as glass cups and ceramic/cartoon tableware require specialized packaging to prevent breakage during transit.

Protective Cushioning: We utilize multi-layer bubble wrapping, reinforced boxes, and custom inserts to safeguard fragile items.
Multiple Packages: If you order multiple items (e.g., a combination of tumblers, glassware, and plates), your order may arrive in separate shipments to minimize weight pressure and prevent damage.

3. Shipping Rates & Delivery Estimates

Shipping costs for your order will be calculated and displayed at checkout based on destination, weight, and delivery method chosen.

Shipping Option	Estimated Delivery Time	Cost
Standard Shipping	7 – 15 Business Days	Calculated at checkout
Express Shipping	3 – 7 Business Days	Calculated at checkout
Free Shipping	7 – 15 Business Days	Available on qualifying orders over a threshold (if applicable during promotions)

Note: Delivery times are estimates and start from the date of dispatch, not the order date. Unforeseen delays due to weather, customs clearance, or local courier bottlenecks may occasionally occur.

4. International Shipping & Customs Duties

We offer international shipping to select destinations worldwide.

Customs Fees, Taxes, & Tariffs: Import duties, taxes (such as VAT or GST), and local postal collection fees are not included in the item price or shipping cost. These fees are the responsibility of the customer and are collected by your local customs office or courier upon delivery.
Customs Delays: We are not responsible for delays caused by customs clearance procedures in the destination country.

5. Order Tracking

Once your order has shipped, you will receive an automated email containing a tracking number and a link to track your package in real-time.

Please allow 24 to 48 hours for tracking information to become active in the carrier's system.
If you have not received tracking info within 5 business days of placing your order, please contact us at [email protected].

6. Damaged, Lost, or Stolen Packages

Items Damaged Upon Arrival

Because glassware and tableware are fragile, please inspect your parcel upon arrival.

If your item arrives broken or damaged, please notify us within 48 hours of delivery.
Email [email protected] with your Order Number, photos of the outer shipping box, shipping label, and clear images/videos of the damaged item.
Once confirmed, we will issue a replacement or full refund promptly at no extra charge.

Lost or Stolen Packages

If your tracking status shows "Delivered" but you have not received your parcel, please check around your property, with neighbors, or contact your local post office/courier.
If your package is lost in transit (tracking has not updated for over 15 business days), please reach out to us so we can initiate an investigation with the carrier.

7. Address Accuracy & Undelivered Packages

Customers are responsible for providing complete and accurate shipping addresses at checkout.
We cannot be held liable for packages delivered to incorrect addresses provided by the buyer.
If a package is returned to us as "Undeliverable" or "Refused" due to an incorrect address or failure to collect from a local post office, the customer will be responsible for re-shipping costs.