Refund policy

Return and Refund Policy

Thank you for shopping at https://g0fm5g-n6.myshopify.com/, operated by The Trustee for QW FAMILY SUPER FUND.

We want you to love your purchase of our cute glass cups, cartoon insulated tumblers, and cartoon dinner plates! If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

The item must be in the same condition that you received it (unused, unworn, and unwashed).
The item must be in its original packaging with all tags attached.
You must provide a valid receipt or proof of purchase.

2. Damaged, Defective, or Incorrect Items

Because we sell fragile glass cups, ceramic/metal cartoon plates, and insulated tumblers, we inspect every item before shipping. However, items may occasionally be damaged during transit.

Inspecting Your Order: Please inspect your order upon reception. If an item is broken, damaged, defective, or if you receive the wrong item, please contact us immediately within 48 hours of delivery.
Filing a Claim: Send an email to [email protected] with your order number, a brief description of the issue, and clear photos or videos showing the damage or defect.
Resolution: Once verified, we will arrange a replacement or issue a full refund at no extra cost to you.

3. How to Initiate a Return

Contact Us: Email us at [email protected] to request a return authorization before shipping any items back. Unsolicited returns will not be accepted.
Pack Carefully: Package the item securely, using protective bubble wrap or cushioning (especially for fragile glass and plates), to ensure it is not damaged during return transit.
Ship the Item: Send your return package to our designated return address:

The Trustee for QW FAMILY SUPER FUND 19 O'Connell St, Sydney NSW 2000, Australia

Note: Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. Non-Returnable Items

Certain types of items cannot be returned:

Items marked as "Final Sale" or promotional clearance items.
Gift cards.
Items damaged due to improper care or accidental drop after delivery.

6. Refunds Process

Inspection: Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
Processing: If approved, your refund will be processed back to your original payment method within 5 to 10 business days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at [email protected].